Delivering World-Class Customer Service (Single View)

4109
$39.99
Delivering World-Class Customer Service (Single View)
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Delivering World-Class Customer Service (Single View)

4109
$39.99

Product Details


A studio-recorded lecture streamed online to your computer through the Phlebotomy Channel. What's the Phlebotomy Channel?

Note: this is for one-time viewing. For three-year subscription for facility-wide viewing, select the 3-year subscription option.

Running time: 37:06
Terms of Use: View the License Agreement.
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Content:

This presentation discusses key concepts in customer service excellence. Emphasis is placed on telephone etiquette, behaviors that reflect and detract from professionalism, positive patient interactions, and dealing with difficult/demanding patients and co-workers. Positive and negative patient experiences are contrasted to illustrate their impact on the patients' perception of the laboratory, and the quality of care they receive. The presentation concludes with a discussion on how managers can inspire a culture of customer service excellence. Includes access to CE questions for inhouse use. This video qualifies viewers to obtain 1 unit of P.A.C.E. continuing education credit. (Additional fee applies.)