The Empowered Healthcare Manager
by Dennis Ernst
Whether you manage or not, here's what winning feels like.
- You can't remember the last time you had to intervene on a personal dispute among the staff.
- You make good progress weekly on some major---I mean MAJOR---projects.
- The only time someone quits on your team is when they retire, relocate, or become ill.
- Those above you keep giving you bigger projects and more important responsibilities.
- Those below you never come to you with problems unless they also have a solution.
- Complaints go up the ladder, praise goes down and sideways.
- Failure is always attributed to a process not a person, even when it's a thought process.
We are all managers. Some manage a staff, others manage themselves. When you're empowered to win, it looks the same either way.
Each month, Phlebotomy Today-STAT! shares one of the gems from the archives of The Empowered Healthcare Manager blog, written by Dennis J. Ernst MT(ASCP). View more of the archives and subscribe here.