Compiled from five articles originally appearing in our e-newsletter, Phlebotomy Today, this download is the first installment of a two-part series on becoming a better phlebotomist.

Titles include:

• Reducing Recollections
• Competitive Customer Service
• Conquering the Difficult Draw (pediatrics)
• Conquering the Difficult Draw (geriatrics & cognitively impaired patients)
• Conquering the Difficult Draw (bariatric patients)

(8,201 words, 22 pages)