Phlebotomy Continuing Education Exercise (ATM): Customer Service Excellence
Patients aren’t often referred to as customers, but that is what they are. In this 2-page ATM™, your staff will learn the behaviors that promote good customer loyalty and those that destroy it. “Customer Service Excellence” also introduces the concept of fellow employees as customers, and how using good customer service skills with co-workers can make the facility a more pleasant place to work.
Quiz and answer key included. (Immediate download.)