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Applied Phlebotomy Video Series: Delivering World-Class Customer Service (DVD)

Applied Phlebotomy Video Series: Delivering World-Class Customer Service (DVD)
    Applied Phlebotomy Video Series: Delivering World-Class Customer Service (DVD)
    Purchase Applied Phlebotomy Video Series: Delivering World-Class Customer Service (DVD)
    • $129.00

      SKU: 6031

    •  

    This lecture presentation discusses key concepts in customer service excellence. Emphasis is placed on telephone etiquette, behaviors that reflect and detract from professionalism, positive patient interactions, and dealing with difficult/demanding patients and co-workers. Positive and negative patient experiences are contrasted to illustrate their impact on the patients' perception of the laboratory, and the quality of care they receive. The presentation concludes with a discussion on how managers can inspire a culture of customer service excellence. Includes access to CE questions for inhouse use. (Released 2015)

    This video qualifies viewers to obtain 1 unit of P.A.C.E. continuing education credit. (Additional fee applies.)

    Presenter: Dennis J. Ernst MT(ASCP)
    Running time: 37:06 minutes
    Closed Captioned by the National Captioning Institute.
    Standard version: Consistent with the latest CLSI venipuncture standard (GP41-A7, released in 2017).
    Terms of Use View the License Agreement.
    Online viewing: Consider the streaming option for instant access.
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    Quantity discounts: Click here for special pricing on entire sets.



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