What winning feels like

Whether you manage or not, here's what winning feels like.

• You can't remember the last time you had to intervene on a personal dispute among the staff.
• You make good progress weekly on some major---­­­I mean MAJOR---­­projects.
• The only time someone quits on your team is when they retire, relocate, or become ill.
• Those above you keep giving you bigger projects and more important responsibilities.
• Those below you never come to you with problems unless they also have a solution.
• Complaints go up the ladder, praise goes down and sideways.
• Failure is always attributed to a process not a person, even when it's a thought process.

We are all managers. Some manage a staff, others manage themselves. When you're empowered to win, it looks the same either way.

Each month, Phlebotomy Today-STAT! shares one of the gems from the archives of The Empowered Healthcare Manager blog, written by Dennis J. Ernst MT(ASCP). View more of the archives and subscribe here.