Shift Notes - Who's Really Qualified to Train Your New Hire?
How to Give Real-Time Feedback on the Floor Without Embarrassing Your Trainee.
Shanise Keith, August 04, 2026
Professionalism
Recent Posts
Ink, Piercings, and Eyelashes: What "Professional" Actually Means Now
A phlebotomist's take on ink, piercings, hair color, and the one grooming rule that hasn't budged.
Shanise Keith, July 21, 2026
Teacher Tips: The Skill Employers Can't Fix After Hiring
Building soft skills and professional habits students need before they ever meet a real patient.
Shanise Keith, July 06, 2026
Shift Notes: When a Department is Eating Its Young
Workplace Bullying, New Phlebotomists, and the Culture We're Responsible For
Shanise Keith, June 09, 2026
Teacher Tips: The Student Who Argues — And What to Do About It
Staying Grounded When a Student Challenges Your Authority
Shanise Keith, May 26, 2026
"Honey, That's Not Your Name"
Rethinking how we address patients
Shanise Keith, May 05, 2026
Syncope Case Studies: Real Failures, Real Consequences
These are real cases. Real patients. Real verdicts.
Shanise Keith, March 24, 2026
Your Vein, My Call: When to Hold the Line — and When to Let It Go
How to Tell the Difference Between a Patient Preference and a Patient Safety Problem
Shanise Keith, March 10, 2026
Teacher Tips: When Students Teach You Title...
Growth Doesn't Only Flow One Way.
Shanise Keith, March 03, 2026
2026 New Year's Resolutions for Phlebotomists
What we should focus on for the new year, (and what we wish patients would resolve too).
Shanise Keith, December 30, 2025