"Honey, That's Not Your Name"

Rethinking how we address patients

Shanise Keith, May 05, 2026

Is There a Bully in the House? (Part 1)

How workplace bullying in healthcare affects patient care and staff morale

Dennis Ernst, January 09, 2020

Climbing the Phlebotomy Ladder

Phlebotomists who want to rise among their ranks need to look within

Dennis Ernst, November 01, 2019

Shop Talk: Jesse Harris

Bedside manner is just as important as good technique

Jesse Harris, April 02, 2019

What Should We Do?:Terms of Endearment

Dennis Ernst, May 01, 2016